In Edge

Steps to Clear Cache in Edge:

• Quick Menu: Press Ctrl+Shift+Del to immediately open the clear browsing data box
• Settings Path: Select Settings and more (three dots) > Settings > Privacy, search, and services > Choose what to clear
• Selection: Select All time as the time range, check Cached images and files, and click Clear now
• Optionally, check "Cookies and other site data" to clear those as well, though this will log you out of most sites

Clear Cache for a Specific Site Only:

• If you only want to clear the cache for one site, go to Settings > Cookies and site permissions > Manage and delete cookies and site data > See all cookies and site data, then search for the site and delete it

In Chrome

• On your computer, open Chrome
• At the top right, click More. Delete browsing data
• Choose a time range, like Last hour or All time
• Select the types of information you want to remove
• Click Delete data. If you delete cookies while signed in to Chrome, Chrome refreshes the Google cookies that keep you signed in

In Safari

• Click on the Safari menu in the top left hand corner
• Click on Settings
• A new dialogue box will open
• Click Privacy
• Click on the Manage Website Data button
• To remove any cached data and cookies from your computer, click ‘Remove all’
• A new dialogue box will open
• Click Remove Now
• Wait a few moments, then click Done
• Close the dialogue box remaining
• Press Command +Q to quit Safari

In Firefox

• Click the menu button to open the menu panel
• Click History and select Clear Recent History
• Next to ‘When’: choose Everything from the drop-down menu, select Temporary cached files and pages in the items list, make sure other items you want to keep are not selected, then click the Clear button.

Android

On an Android device, you can do so by going to your phone Settings. From here, scroll down and click on Apps > SWR App and under usage select Storage. You will see two options at the bottom of the screen: please choose ‘Clear Cache’. Once completed (this will typically take a couple of seconds), please re-open the SWR App on your phone or tablet and login as normal.

iOS

On an iOS device, it isn’t possible to clear cache for most apps on an individual basis. Instead, we recommend deleting and reinstalling the app or alternatively, navigating to Settings > General > iPhone Storage. Find the SWR App and select the option to ‘Offload App’. You can then reinstall the app from the same screen or from the by tapping the redownload icon next to the app on your home screen and continue using in the usual way. Taking this route will ensure all your app data is saved.

If you’re trying to login via our mobile website through Safari or another browser, please go to Settings > Apps > Safari, and choose the option to ‘Clear History and Website Data’

We are sorry that this method of payment is currently unavailable. We have been working to resolve this issue and expect an updated version of our app to be made available shortly which is restore Google Pay.

You’ll need to add “London Underground Zones 1-6” into the destination field.

Search “London Zones” in the destination field and select the combination of zones that you require.

On the homepage, you’ll need to select “Season Tickets” and the search results will show you Weekly, Monthly, Annual and Flexi Season ticket options. Flexi Season tickets are only issued on an SWR Touch smartcard.

This functionality will be added soon.

Ranger tickets and Rover tickets can be purchased at an SWR ticket office. However, we are working with our suppliers to add this functionality soon.

No, these are no longer available.

If you added your tickets to your smartphone wallet (Apple/Google) these will still be available to view here.

You can also use the PDF that is attached to your confirmation email.

Unfortunately, if you did not follow the above steps for previous bookings before the change, your eTickets will not be available to view in the new My Account dashboard.

If you cannot locate the PDF of your e-ticket, please contact our Customer Services team on 0345 6000 650

If you have already loaded the ticket onto the smartcard, this will work as normal.

If you bought a ticket but didn’t load it to your smartcard using your phone, you can either use the National Rail Smartcard Manager app to load it or visit an SWR ticket office.

If you have selected to load your ticket at a station, your ticket will still be available to collect at a gate or validator.

Yes, this will be available in your booking history and will include bookings from the last 2 years. You’ll need to select “Previous Journeys” in the My Journeys tab. Please be aware that you will only be able to view your historic bookings in this way.

For any refunds or ticket changes, please see FAQs below.

If your booking was made before the changes on the 26th March and is 8-digits (e.g. ABC123DE) you will only be able to make changes to an advance ticket by visiting an SWR ticket office.

If your booking was made before the changes on the 26th March and is 8-digits (e.g. ABC123DE) you will have to request a refund and then rebook your tickets. Please visit: this page for further information and guidance. As long as you request a refund before the date the ticket becomes valid for travel, you will not be charged an administration fee.

You can still request a refund on bookings made prior to this change but the way you need to do that may have changed. Please visit this page for further information and guidance.

When you next buy a season ticket using the new portal, you will need to add your photocard number and postcode. This will appear as part of the booking process and will be remembered for any subsequent purchases.

You can also amend this in the My Account Dashboard where it will be saved for a future season ticket purchase. See below under “My Account”

We’ve changed our payment provider and any transactions using the SWR website and the SWR app will now show as SWRailway WebAPP SRT.

No but the name will change in MyAccount to ‘Monthly Season auto-renewal’. You can view this from the dashboard in your SWR Account. However, as part of the changes, you will need to reactivate the Continuous Authority payment details by updating your card payment details.

We aren’t able to bring across your payment details from our previous system. You’ll need to set up a new Continuous Authority payment for your account. If you don’t do this before your next renewal, the continuous authority will be cancelled and no new season ticket will be issued. You can find the payment options in MyAccount under the Monthly Season auto-renew tile. Auto renew seasons that need updating will be displayed with ‘Reactivate your auto-renewal' shown against them.

The ticket count has been migrated across to the new portal and will reflect the number of tickets you’ve previously purchased. If you’ve had your tickets adjusted by us at some point in the past, this will show up as ticket number 1-12 rather than an amended cumulative total. You will still get your 12th free ticket as before. It may take us a few hours to check through these accounts and adjust them as necessary.

If you are checking after the 26 March and still think somethings not right, please contact our customer service centre on 0345 6000 650 and we’ll take a look for you.

Yes, this is all available in the Monthly Season auto-renewal section, accessed from the MyAccount dashboard in your SWR account.

Here you’ll be able to change the renewal date, add a 16-17 Saver or JCP railcard to your account and change the smartcard. You may have to register a smartcard to your account, see above “How to register a smartcard”.

Yes, we’ve made this easier so you can amend the payment detail at any time. The details are stored and will be used when issuing the next season ticket. This can be done in the Monthly Season auto-renewal section, access from the MyAccount dashboard in your SWR account.

Once logged in, select “Monthly Season Auto-Renewal” You will see your current agreement displayed, click “Edit” and then “If you wish to add a new payment card, click here” and follow the steps.

We’re making improvements to our website and app. As part of the update, we’re asking you to verify the email address used when creating an account. This helps ensure we have the correct contact information for you and that your tickets and account are correctly linked.

Once you’ve clicked on the reset password link, you should be able to login successfully. However, if you are having difficulties, make sure you are manually typing your email address and password, rather than copy and pasting into the fields. Sometimes when copy and pasting from a Password Manager, it can paste incorrectly by adding a space at the start or the end. If you continue to have problems, try clearing your cache or using an incognito tab.

This enhances the security of your account and allows you to view the updated MyAccount dashboard and booking process when ordering tickets with SWR.

Yes, email verification will not impact your bookings these will be available in the My Journeys tab in the MyAccount dashboard. You’ll need to select “Previous bookings”

We only send emails from trusted addresses. Any emails from us will come from no-reply@e.southwesternrailway.com

If you don’t re-register you will lose access to your SWR account and you will not be able to book tickets using your current email address.

You will be able to register as a new user at a later date, if you decide to do so.